Terms and Conditions


Terms  Ruf Records GmbH

Delivery within Germany: We usually deliver within 2 - 4 business days.

Delivery outisde Germany: We deliver via Mail in registered letters in Europe within 5 - 10 days, in the US within 10 - 12 days and in all other countries within 14 - 21 days.

Method of payment

Within Germany: Payment in advance by bank transfer or by credit card.
You will receive an order confirmation of the order by e-mail
right after you placed your order.

Outside Germany: Payment in advance by bank transfer or by credit card.
You will receive an order confirmation of the order by e-mail right after you placed your order.

Privacy Policy

Your data will be used exclusively for the provision of the services offered on our website, in particular applicable order, send ing the newsletter and contact information. The data is stored and used on the computer systems of Ruf Records. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Disclosure to third parties. The consent of the data usage at any time be revoked here: ruf@rufrecords.de

Do we share any data?

Ruf Records will never sell your personal data. However, we do have to share certain aspects of it in order to deliver our service. These are:

  • When you complete the checkout form and are taken to our external payment partners (www.Paypal.com; www.skrill.com), your information such as name, e-mail, address, and phone number are passed automatically to them in order for you to complete the transaction. This saves you having to enter the information twice.

In these situation, your data is subject to these external company’s privacy policies.

Under the General Data Protection Regulation (GDPR), you have a legal right to request a copy of all the personal data we may hold for you, and also to request that this information be deleted from our records here: ruf@rufrecords.de

Delivery (Shipping and Handling)

For deliveries within Germany we do not charge a shipping fee.
For shipments abroad (Europe and world) we charge a shipping fee of € 4.00

Delivery within Germany is usually done by regular mail. The shipping abroad is usually by airmail, registered mail. Until full payment the goods remain the property of Ruf Records GmbH. Should an illustrated article is out of stock, we reserve the right to withdraw. Damages or other claims can not be asserted.

Terms of payment

Each specified catalog prices are inclusive of VAT and exclusive of shipping costs generally. It shall be the prices published on our website. Please note that certain items can only be temporary. If you pay with Visa and MasterCard, the invoice amount is collected at the time of shipment of goods. After submitting the order, a purchase agreement between Ruf Records GmbH and the customer comes into existence.


You can revoke your contract within two weeks without giving reasons in writing (eg letter, email) or by returning the goods, if the goods in original condition (wrapped goods). The cost of a return must be paid by you, if the delivered goods ordered by you to purchase. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations according to § 312c paragraph 2 BGB in conjunction § 1 Sections 1, 2 and 4 BGB-and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB Information Regulations. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:

Ruf Records GmbH
Ludwig-Wagner-Str. 31 A
37318 Lindewerra
Tel.: +49 (0)36087 / 92200
E-Mail: mailorder@rufrecords.de


In the case of an effective cancellation the mutually received benefits are to be returned and any benefits (eg interest). Can you give us the performance received whole or in part, or to return only in deteriorated condition, you must pay us compensation for the value. This does not apply if the deterioration is exclusively due to their inspection, as they would in a retail store. In addition, you can avoid compensation by not using the goods as an owner in use and omitting everything, which impairs their value. Transportable items are to be returned at our risk, non-transportable goods will be picked up. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.

- End of returns -

Delivery to non-EU countries

For deliveries to non-EU countries you have to pay taxes, duties and fees.
For more information on customs duties, see for example
and for import turnover tax under
and especially for Switzerland


The presentation of the items may differ in detail or the whole of the goods delivered. We try as faithfully and accurately as possible represent the item, but there may be due to different screen settings also be color variations.

Contracting party

The provider of the products is the Ruf Records GmbH

Remittances from abroad

Mode of payment for consignments outside Germany:
payment in advance or with credit card.
MasterCard or VisaCard accepted.

Prices in US $ are subject to change due to changing exchange rates.
Return of goods: all goods can be returned within 14 days.

Payment in advance:
Unfortunately we don't deal with checks because of extremely high banking fees. That means that you can send us the cash money in an envelope via air mail or you can make a wire transfer with the note "free of charges for the receiver" as we don't want to pay for any fees, which our bank would deduct from the total amount.

That means that you would have to pay for any banking charges. Please note that we have a EURO and a DOLLAR account. Please take care of that you use the correct bank details (see below). Thank you.

This is what you have to write on wire transfers you make in Euro:

IBAN #: DE41 5225 0030 0051 3843 94

This is what you have to write on wire transfers you make in US $:

account #: 71000418

This is what you have to write on all wire transfers:

Name of acount holder: Ruf Records GmbH
Routing #:522 500 30

Name of our bank: Sparkasse Werra-Meissner
Friedrich-Wilhelm-Strasse 40-42
D-37269 Eschwege

Our address is:

Ruf Records GmbH
Attn.: Grit Bierwisch
Ludwig-Wagner-Str. 31 A
D-37318 Lindewerra

Please note that Ruf Records does not pay any banking fees.

Packing & Postage


Rest of the World:
4,00 EUR


Legislation on Alternative and Online Dispute Resolution

On 21 May 2013, the European legislator adopted new legislation on Alternative Dispute resolution  and Online Dispute Resolution (ODR).

The new legislation on ADR and ODR will allow consumers and traders to resolve their disputes without going to court in an easy, fast and inexpensive way. Under the ODR Regulation, the European Commission will establish a European Online Dispute Resolution platform (ODR platform).

The ODR platform is operational as of 9 January 2016 and made accessible in stages. It will become accessible to consumers and traders on 15 February 2016 under:  http://ec.europa.eu/odr